613-850-6980 (Call or Text)


Ottawa's Only Wooden Swing Set Superstore

Contact & Quote REquest Form

Rainbow of Ottawa

4105 Dunning Road

Navan ON K4B 1J1

613-850-6980 (Call or Text)


Service available in English and French. Nous parlons Français.

To submit a warranty claim please complete the warranty claim form available at

http://www.playrainbow.ca/warranty-service/  (for Canadian Residents only)

Please note, the following items are needed in order to process your claim:

  • A copy of your Purchase Receipt or Sales Order Form.
  • A photo of the complete Play Structure/Swing Set.
  •  A photo of each part that needs replacement. The photo must be close enough to see the damage but far enough away so the part can be identified on the Play Structure/Swing Set. For example if there are six parts you would like replaced we will need six photos. If you need to, take one close up to show the damage followed by one further away to identify the part.
  • You must describe the part needing to be replaced and include measurements.
  • Please allow 4 to 6 weeks for your claim to be processed

For information & details about warranties, maintenance tips and FAQ's please visit the manufacturer's website at http://register.rainbowplay.com/warranty/

This site is for information only. DO NOT submit a warranty claim using this site as it is for USA residents only. Doing so might result in very lengthy delays. 

The freight is the original purchaser’s responsibility and must be pre-paid before any parts are shipped out. Once the warranty parts are processed the pre-paid amount (shipping) is non-refundable. Shipping/handling/delivery from the Canadian warehouse to your address is your (the purchaser’s) responsibility.
You will be required to acknowledge the shipping and labor charges before any parts are shipped out.

To avoid freight or shipping charges, warranty parts can be sent with the next stock order shipment to Rainbow of Ottawa. This may take anywhere from a few weeks to several months…this time can vary greatly, especially depending upon the time of the year and the frequency of orders. Expedited shipping to Rainbow of Ottawa is available for those customers who want to pay for the shipping charges. Expedited service takes about 2 to 4 weeks.

To receive your parts at Rainbow of Ottawa, please indicate "Customer will pick-up parts at Rainbow of Ottawa" in the Additional Comments box of the warranty claim form. Once the parts are received at Rainbow of Ottawa we will contact you.


Business & Visitation Hours

Please note that our summer hours have now ended but we continue to be available by email at rainbowofottawa@rogers.com

Should you wish to purchase a trampoline, please contact us by email to make arrangements for pick up or delivery. Thank you

We currently have on display a Sunshine Clubhouse (54D) and a Monster Clubhouse (77A).

Additional swing set displays, the new Vuly 360 Pro Swing Set, the Extra-Large Thunder Pro trampoline as well as a 8ft and a 14ft Vuly Lift Pro (was Vuly2) will be on display again in the spring.

During the summer months we are often in our outdoor showroom with customers,

the best and easiest way to reach us is by email or by calling us during the evenings.

Visit our outdoor showroom and "try-before-you-buy"!

 Are you looking for a swing set? Call, text or email us today for suggestions and quotes. We will   be happy to help you design the perfect swing set for your family. We have many swing sets and   trampolines on display, so bring the whole family and come for a visit.


Rainbow Ottawa showroom